The Federal Competition and Consumer Protection Commission (FCCPC) says it has rsuccessfully recovered more than ten billion Naira,N10bn for aggrieved Nigerians between March and August 2025.
During the reporting period, the Commission said it successfully resolved 9,091 complaints, offering tremendious relief to consumers across different sectors.
The Commission in its newly released sectoral data the period revealed that the banking and financial technology sectors were the worst culprits, as they had the highest number of complaints from aggrieved customers ranging from unfair charges to service failures.
In a signed statement by its Director of Corporate Affairs, Ondaje Ijagwu, the FCCPC explained that the complaints were compiled from its resolution platforms and cut across 30 key sectors of the economy.
According to the data, banking recorded the highest number of complaints at 3,173, followed by Fast Moving Consumer Goods (FCMG) with 1,543, fintech with 1,442, and the electricity sector with 458 cases.
E-commerce had 412, telecommunications 409, retail and wholesale 329, Aviation sector 243, information technology 131, and road transport and logistics 114 also featured prominently.
According to the FCCPC the complaints iclude unauthorized deductions, deceptive marketing, poor disclosure of terms, product defects, billing disputes, and service failures, to the persistent inability of companies to provide timely redress.
In the meantime, the Executive Vice Chairman and Chief Executive Officer of the FCCPC, Mr. Tunji Bello, said the statistics were a reflection of the real struggles Nigerians face in their daily interactions with essential services.
He noted “These numbers are not just statistics; they tell the story of consumer frustration, and the daily challenges Nigerians face in essential services. However, the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers” .
The report, which aligns with the FCCPC’s statutory mandate under Sections 17(a) and 17(j) of the FCCPA 2018, reinforces the Commission’s role as a key protector of consumer rights and fair competition in Nigeria’s evolving market space.
Meanwhile, the Commission emphasized that the banking sector topped consumer grievances, in terms of volume and also financial implications, pointing out that recurring issues include: loan deductions, hidden charges, and transaction disputes, which calls for urgent need for stronger regulatory collaboration between the FCCPC and the Central Bank of Nigeria (CBN).
Third with disturbing high number of complaints is the fintechs,which underscore the high-value risks faced by consumers in digital lending, investment schemes, and microfinance, which coincides with the Commission’s recent unveiling of new regulations to curb abuses in the digital lending sector.
Electricity, which ranked fourth with 458 complaints, was identified as another sector requiring urgent intervention due to persistent billing disputes, unreliable service delivery, and coordination challenges between the FCCPC, the Nigerian Electricity Regulatory Commission (NERC), and electricity distribution companies.
E-commerce disputes, though relatively low in monetary value, were described as high-frequency grievances, exposing consumers to recurring risks in delivery failures, refunds, and counterfeit goods.
The Commission noted that these trends demand stronger monitoring, enforcement, and collaboration with sector regulators, particularly in financial services and utilities, where consumers remain most vulnerable.
FCCPC further implored companies to study the data and strengthen their internal complaint-handling systems to prevent issues escalating to the FCCPC.
Consumers were also encouraged to continue reporting violations through the Commission’s online complaint portal, complaints.fccpc.gov.ng, or through FCCPC zonal and state offices, with a reminder that every complaint helps identify systemic issues and improve enforcement.
